Privacy and Cookie Policy
- Data protection notice - information about how your personal data might be used when you visit this website.
- Cookies information - information about cookies and our website
Data Protection Notice
One of your rights under EU law is that you must be informed when your personal data - also known as personal information - is processed (collected, used, stored) by any organisation. You also have the right to know the details and purpose of that processing.
Some of the services offered on our website require the processing of your personal data. In such cases, links are available on those pages directing you to the specific information about the processing contained in the relevant data protection notices.
Here we give you a general overview of some of the ways this website processes your personal data including the use of cookies.
Third party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Your personal data and our website
We collect your personal information only to the extent necessary to fulfil a precise purpose related to our tasks;
We do not re-use the information for another purpose that is different to the one stated;
We put in place measures to guarantee that your data are kept up-to-date and processed securely;
Under certain conditions outlined in law, we may disclose your information to third parties (such as law enforcement authorities), if it is necessary and proportionate for lawful, specific purposes;
You have the right to access your personal information, to have it corrected and the right to recourse at any time if you believe your data protection rights have been breached;
We do not keep your personal information for longer than necessary for the purposes for which we collected it;
However, we may keep your information for a longer period for historical, statistical or scientific purposes with the appropriate safeguards in place.
Purposes
Where services on this website require the processing of personal data, it will be for one of the following purposes.
Responding to general contact requests
Which kinds of personal data are processed?
We process the personal data of website visitors who submit the contact form, call or email, in order to respond to any general inquiries. This will include names, contact details as well as the content of any message (insofar as the latter qualifies as personal data).
What is the basis of processing?
Website visitors who have submitted an inquiry would reasonably expect a response so we have a legitimate interest in processing any personal data in that request for this purpose.
Who may receive my personal data?
Your personal data is accessible to relevant members of our staff, our IT services providers and regulators.
How long do you keep my data?
We keep personal data necessary for responding to contact requests for up to seven months after the last contact from us. This information will then be deleted.
What are my rights?
You are entitled to access the personal data we hold about you and to have them rectified where necessary. In certain cases, you also have the right to have your data blocked or erased or to object to their processing. For more information, please see the Information Commissioner's Office
To exercise any of these rights, please contact us using our contact form. We will reply within three months.
You also have the right to complain to the Information Commissioner's Office as supervisory authority.
Provision of estimates
Which kinds of personal data are processed?
If you submit a request for services, the contact details provided as well as the content of any message (insofar as the latter qualifies as personal data) will be processed in order to provide an estimate.
What is the basis of processing?
By responding to a request for an estimate, we are taking steps at the request of the data subject prior to entering into a contract for services.
Who may receive my personal data?
Your personal data is accessible to relevant members of our staff, our IT services providers and regulators. In particular, quotes for services are prepared using Xero software, so Xero will be a recipient of your personal data as a service provider to us.
How long do you keep my data?
We keep personal data used for quotes for seven months after they are issued. This information will then be deleted.
What are my rights?
You are entitled to access the personal data we hold about you and to have them rectified where necessary. In certain cases, you also have the right to have your data blocked or erased or to object to their processing. For more information, please see the Information Commissioner's Office
To exercise any of these rights, please contact us using our contact form. We will reply within three months.
You also have the right to complain to the Information Commissioner's Office as supervisory authority.
Website monitoring
Which kinds of personal data are processed?
When you visit our website, we may collect some data on your browsing experience such as your IP address, the website page you visited, when you visited and the website page you were redirected from. This information is used to gather aggregated and anonymous statistics, as well as identifying and preventing malicious behaviour, such as cyber attacks.
What is the basis of processing?
We have a legitimate interest in monitoring the website with a view to improving our services and to enhancing your user experience, as well as protecting the website from malicious behaviour.
Who may receive my personal data?
Your personal data is accessible to relevant members of our staff, our IT services providers and regulators.
How long do you keep my data?
When you visit the this website, we will keep the browsing history of your visit for a maximum of 13 months. This information will then be deleted.
What are my rights?
You are entitled to access the personal data we holds about you and to have them rectified where necessary. In certain cases, you also have the right to have your data blocked or erased or to object to their processing. For more information, please see the Information Commissioner's Office
To exercise any of these rights, please contact us using our contact form. We will reply within three months.
You also have the right to complain to the Information Commissioner's Office as supervisory authority.
Who can I contact?
You can contact Leanne Gurr as set out at the top of each page of the website.
Cookies
Cookies are short text files stored on a user’s device (such as a computer, tablet or phone) by a website.
Cookies are used for security, the technical functioning of the website, or for gathering statistics.
Cookies are also typically used to provide a more personalised experience for a user for example, when an online service remembers your user profile without you having to login.
Cookies that are essential for the provision of services requested by the user do not require consent. Other cookies do require consent. More information and examples of 'essential' cookies can be found on the Information Commissioner's Office website.
You may disable essential cookies by changing your browser settings, but this may affect how the website functions.
| Cookie name | Type | Duration |
|---|---|---|
| SESS* | Essential | Session |
| A session cookie is set when you login to tell that you are authenticated, and your level of authentication. | ||
| __cfduid | Essential | 30 days |
| This session cookie collects and anonymises End User IP addresses using a one-way hash of certain values so they cannot be personally identified. It is necessary for supporting security features that detect malicious visitors to this website and minimises blocking legitimate users | ||
| gdpr_compliance | Other | 1 month |
| This cookie is set to tell when you have clicked the button to confirm you have read this policy. Without this cookie, the information banner on this policy will be shown on every page you visit in this website. As this is not essential, it can be cleared using the button below or through your browser settings. By clicking "I've read it", you agree to this cookie being set in accordance with this policy. | ||
Do not track preferences
Do not track is a function that allows visitors to opt out from being tracked by websites for any purpose including the use of analytics services, advertising networks and social platforms. Do not track options are available in a number of browsers including: